Effective Date: May 25, 2026
Thank you for visiting and shopping at householdstoragebox.com (the “Site”). We are committed to delivering your household storage products safely, securely, and as quickly as possible.
This Shipping Policy outlines our shipping procedures, estimated delivery timelines, handling fees, and tracking information. By placing an order on our Site, you acknowledge and agree to the terms stated below.
1. ORDER PROCESSING TIME
All orders are processed, packed, and prepared for dispatch within 1 to 3 business days (excluding weekends and public holidays) after we receive your cleared payment confirmation.
- High Volume Delays: During peak promotional seasons, holidays, or flash sales, order processing may take up to 5 business days.
- Address Verification: If your shipping details are incomplete or flag our fraud prevention system, processing will be paused until we verify your address via email.
- Order Cut-off: Orders placed after 2:00 PM (GMT+8) on Friday or during the weekend will begin processing on the following Monday morning.
2. SHIPPING RATES & DELIVERY ESTIMATES
We offer reliable domestic and international shipping options. Shipping charges for your order are calculated automatically and displayed clearly at checkout based on package weight, dimensions, and the final destination.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 7 – 14 Business Days | Calculated at Checkout |
| Express Shipping | 3 – 7 Business Days | Calculated at Checkout |
| Local Shipping (Singapore) | 2 – 4 Business Days | Flat Rate / Free over thresholds |
Please note that delivery timelines are estimates provided by our courier partners. Actual delivery dates cannot be 100% guaranteed due to potential custom clearances or courier logistics issues.
3. INTERNATIONAL SHIPPING, DUTIES, AND TAXES
We ship to a wide range of international destinations. However, please be aware of the following cross-border rules:
- Import Duties & Taxes: All international shipments may be subject to local import duties, customs fees, Value Added Tax (VAT), or Goods and Services Tax (GST) upon arrival in your destination country.
- Customer Responsibility: All fees imposed during or after shipping are the sole responsibility of the customer. householdstoragebox.com does not collect, manage, or pay these local charges.
- Customs Delays: Customs clearance procedures can occasionally cause structural delays beyond our original delivery estimates. We are not responsible for delays caused by your local customs department.
4. ORDER TRACKING
Once your parcel is handed over to our courier partner, you will receive an automated Shipping Confirmation Email containing your unique tracking number and an active link to track your package in real-time.
Tracking information typically updates online within 24 to 48 hours of carrier dispatch. If your tracking number does not display information within 3 days, please contact our support team immediately.
5. WRONG ADDRESS AND WRONG DELIVERY DETAILS
It is the buyer’s responsibility to ensure that the complete shipping address entered at checkout is entirely accurate and up to date.
- Address Corrections: If you notice an error in your address, you must email us at cloverx@householdstoragebox.com within 2 hours of placing your order. We cannot change or redirect addresses once a package has left our fulfillment center.
- Returned Packages: If a package is returned to our facility due to an incorrect address, missing apartment numbers, or failure to collect the parcel from the local post office, the customer will be responsible for the cost of re-shipping the order.
6. LOST, STOLEN, OR DAMAGED PACKAGES
We take great care in packaging your storage boxes to prevent damage during transit.
- Damaged Items: If your order arrives physically broken or damaged, please take clear photos or videos of the packaging and item immediately. Contact us within 48 hours of delivery to initiate a claim.
- Stolen/Missing Parcels: If your tracking history states “Delivered” but you have not received your package, please check with family members, neighbors, and your local post office first. We are not responsible for packages stolen from your porch or property after successful courier delivery.
7. CONTACT INFORMATION
If you have any questions about the shipping status of your order, delivery limitations, or tracking updates, please contact our customer operations desk:
- Website: householdstoragebox.com
- Email Support: cloverx@householdstoragebox.com
- Mailing Address: 3 South Buona Vista Rd, #01-05 Viva Vista Shopping Mall, Singapore 118136
- Phone Support: +(65) 80916930